Our “Email Only” Hosting Service
All hosting accounts come standard with virus protection, spam protection, and banned files protection ( files that typically contain viruses .exe .bat etc ).
Please see the Full Feature list of our “Email Only Hosting” Package to the Right.
Whilst the email hosting comes with virus protection, it is still STRONGLY recommended that the client also has a virus scanner with a real-time scanning function. No virus scanner will catch 100% of the viruses, 100% of the time.
We recommend NOD32 ( www.nod32.com.au ).
The Spam protection works using a scoring system, 2 tag levels, and a kill level.
Each email has a number of tests ran on it, each test carries a score, so based upon which tests it fails, or even passes, the email will end up with an overall score ( e.g. “1.5” ).
When the score of an email is high enough to reach the 1st tag level ( score of “2.0” is the default setting ), then the subject line of the email is changed and a tag of “***POSSIBLE SPAM***” is added to the start of the subject line.
When the score of an email is high enough to reach the 2nd tag level ( score of “4.5” is the default setting ), then the subject line of the email is changed and a tag of “*****SPAM EMAIL*****” is added to the start of the subject line.
When the score of an email is high enough to reach the kill level ( score of “12” is the default setting ), then the email is deleted without being delivered to the clients mailbox.
Using the Subject line tags, the client could set up mail rules within their email program to filter those emails into a separate folder/s.
All of these Spam Tag / Kill levels are adjustable and should you find them either too sensitive, or not sensitive enough, then they can be tailored to your individual business needs.
If the settings of these levels are acceptable but there are emails from just 1 or 2 email addresses that are being incorrectly tagged as “Spam” or “Possible Spam”, then we can add those email addresses to a whitelist. Emails from email addresses that are in the whitelist won’t have any spam checks ran on them.
A blacklist also exists, and emails from addresses in the blacklist will automatically be tagged as “Spam”. However, using the blacklist is usually a waste of time, given that spam more often than not will come from a different email address every time. It is only useful if you are receiving spam from the same email address constantly.