Our “Managed Email Only” Hosting Service
Please see the Full Feature list of our “Managed Email Only Hosting” service to the left.
Whilst the email hosting comes with virus protection, it is still STRONGLY recommended that the client also has a virus scanner with a real-time scanning function. No virus scanner will catch 100% of the viruses, 100% of the time.
We recommend NOD32 ( www.nod32.com.au ).
Alternatively, we recommend switching to Linux. More information can be found on our Linux Systems page, or you can call us to see if this would be an appropriate solution for your business.
The Spam protection works using a scoring system, 2 tag levels, and a kill level.
Each email has a number of tests ran on it, each test carries a score, so based upon which tests it fails, or even passes, the email will end up with an overall score ( e.g. “1.5” ).
When the score of an email is high enough to reach the 1st tag level ( score of “2.0” is the default setting ), then the subject line of the email is changed and a tag of “***POSSIBLE SPAM***” is added to the start of the subject line.
When the score of an email is high enough to reach the 2nd tag level ( score of “4.5” is the default setting ), then the subject line of the email is changed and a tag of “*****SPAM EMAIL*****” is added to the start of the subject line.
When the score of an email is high enough to reach the kill level ( score of “12” is the default setting ), then the email is deleted without being delivered to the clients mailbox.
All of these Spam Tag / Kill levels are adjustable and should you find them either too sensitive, or not sensitive enough, then they can be tailored to your individual business needs. We of course manage this whole process for you as part of the service. We can even help you set up "message filters" within your email program to filter these emails into a separate folder, or your junk folder.
If the settings of these levels are acceptable but there are emails from just 1 or 2 email addresses that are being incorrectly tagged as “Spam” or “Possible Spam”, then we can add those email addresses to a whitelist. Emails from email addresses that are in the whitelist won’t have any spam checks ran on them.
A blacklist also exists, and emails from addresses in the blacklist will automatically be tagged as “Spam”. However, using the blacklist is usually a waste of time, given that spam more often than not will come from a different email address every time. It is only useful if you are receiving spam from the same email address constantly.